What to do when an order status says Failed Security Review

Problem

Your SSL Certificate order reports a status of "Failed Security Review"

 

Cause

This occurs when one or more of GeoTrust's security review checks fails.

 

Resolution

When an order fails the security review, it is necessary to contact GeoTrust customer support who can assist you with the extra steps necessary to validate and continue with the order.

You can contact them via https://www.geotrust.com/support

You will need to quote your GeoTrust Order Number which can be found by looking at the order information displayed within your DomFlow Portal order.

 

  • fails, error, ssl
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